Return Policy for Classy Troves
Effective Date: [Insert Date]
At Classy Troves, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a simple return process. Please review our Return Policy below for more details on how to return an item.
1. Eligibility for Returns
You may return most items within [Insert number of days, e.g., 30 days] of receiving your order, subject to the following conditions:
- Items must be in new, unused, and resellable condition.
- Original tags, labels, and packaging must be intact and undamaged.
- Final sale items (if applicable) cannot be returned. These items will be clearly marked as "final sale" on the product page.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Personalized or custom items
- Perishable goods (e.g., food, flowers)
- Intimate or hygiene products (e.g., underwear, swimwear, unless unused and unopened)
3. How to Return an Item
To initiate a return, please follow these steps:
-
Contact Us: Reach out to our customer service team at [Insert contact email or phone number] within [Insert return window, e.g., 30 days] of receiving your order. Please provide your order number and the reason for your return.
-
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
-
Shipping the Return: Pack the item securely in its original packaging (if possible) and ship it back to us. You will be responsible for return shipping costs, unless the item is defective or we made an error with your order.
Return Address:
[Insert return address here]We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
4. Refunds and Exchanges
- Refunds: Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to the original method of payment within [Insert time frame, e.g., 7-10 business days]. Please note that shipping fees are non-refundable.
- Exchanges: If you would prefer an exchange for a different item, please indicate this in your return request. Exchanges are subject to product availability. If the item you want is unavailable, you may choose to receive a refund instead.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [Insert contact email or phone number]. We will arrange for a replacement or full refund, depending on your preference. You may be asked to provide photos of the damaged or defective item.
6. Return Shipping Costs
- Return Shipping Fees: You will be responsible for the cost of return shipping unless the item is defective, damaged, or we made an error with your order.
- Free Return Shipping: In some cases, we may offer free return shipping for certain promotions or at our discretion. Please check with customer service for details.
7. Partial Refunds
In some cases, partial refunds may be granted under the following conditions:
- If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- If the return is made after the specified return window has passed.
8. How to Contact Us
If you have any questions or need assistance with your return, please reach out to our customer service team:
Classy Troves
Email: classytroves@gmail.com
We appreciate your business and are here to help ensure you have a positive shopping experience at Classy Troves. If you have any concerns about your order or our return policy, don’t hesitate to contact us! Thank you for choosing Classy Troves!